Terms and Conditions

These terms and conditions apply to purchases made at www.barkdna.com. The right of withdrawal applies to private consumers who shop at www.barkdna.com. Any mandatory consumer rights that apply in your country remain unaffected.

PAYMENT AND DELIVERY

We accept the payment methods displayed at checkout.

Payment is charged when your order is dispatched. If you have ordered several products and one of them is on back order, payment for that product will not be charged until it is dispatched.

Prices are displayed in the currency available for your market. Shipping costs and any applicable charges are shown at checkout before you complete your purchase. We cover any payment processing fees charged by us.

Where Anyday is available and selected, the first instalment is charged when the order is dispatched. You then pay a monthly instalment on the last business day of each of the following three months. The instalment depends on your order total and payment plan. If all instalments are paid on time, no interest or fees are charged. If you return your purchase, your agreement with Anyday will end automatically. Read Anyday's shopper terms at da.anyday.io/terms-conditions/shopper.

ORDER RECEIPT AND ORDER CONFIRMATION

After placing an order, you will receive an order confirmation by email confirming that we have received your order. A binding purchase agreement is then entered into between you and us.

DELIVERY

Available delivery methods, shipping prices and estimated delivery times are shown at checkout. For deliveries in Denmark, the normal delivery time is 1-2 business days.

Once your parcel has been dispatched, you will receive an email with tracking information so you can follow its delivery.

RETURNS AND RIGHT OF WITHDRAWAL

You may withdraw from your purchase without giving a reason within 30 days. If you purchased several products in one order, you may withdraw from the purchase of some or all of them. The withdrawal period expires 30 days after the day on which you, or a person chosen by you other than the carrier, takes physical possession of the product.

If you ordered several products in one order and we cannot deliver them together, the withdrawal period runs from the day on which you, or a person chosen by you other than the carrier, takes physical possession of the final product. If the deadline falls on a Danish public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, it is extended to the following business day.

HOW TO EXERCISE YOUR RIGHT OF WITHDRAWAL

To withdraw from your purchase, notify us by email at info@barkdna.com. You cannot withdraw merely by refusing delivery or failing to collect the parcel without also notifying us that you wish to withdraw.

The deadline is met if you send your notice of withdrawal before the withdrawal period expires.

RETURNING PRODUCTS AND RETURN COSTS

After notifying us that you wish to withdraw, you must send or deliver the product to us without undue delay and no later than 14 days after giving notice. The deadline is met if you return the product before the 14-day period expires.

Returns must be sent to:

COMPACK APS
Att. BARK DNA
Borupvej 4
7330 Brande
Denmark

Include a copy of the order confirmation, invoice or other proof of purchase in the return parcel.

Products cannot be returned cash on delivery or without delivery to the address. You are responsible for the return shipping cost. Please package the product securely. You bear the risk of loss or damage until we receive the parcel, so keep your shipping receipt and tracking number.

REFUNDS FOLLOWING WITHDRAWAL

When you withdraw, we refund all payments received from you, including the cost of our least expensive standard delivery option. If you withdraw from only part of an order, the original delivery cost is not refunded. If you selected a delivery option that was more expensive than our least expensive standard option, the additional cost is not refunded.

We issue the refund without undue delay and no later than 14 days after receiving your notice of withdrawal. We may withhold the refund until we have received the returned products or until you have provided evidence that they were returned, whichever occurs first.

The refund is made using the same payment method used for the original transaction unless you expressly agree otherwise. You will not be charged any fee as a result of the refund.

INSPECTION OF THE PRODUCT AND PACKAGING

You are liable only for any reduction in the product's value caused by handling beyond what is necessary to determine its nature, characteristics and function.

You may normally inspect the product in the same way as you could in a physical shop, but you must not begin using it beyond what is necessary for that inspection.

If the product has been handled beyond what is necessary and can no longer be sold at full price, we may deduct the reduction in value from your refund. If the product no longer has any commercial value, the purchase price may not be refunded.

Where possible, return the product in its original packaging and make sure it is packaged securely. You bear the risk of loss or damage until we receive it, so keep your shipping receipt and tracking number.

DEFECTIVE PRODUCTS AND COMPLAINTS

Your statutory rights in relation to defective products apply. For consumer purchases governed by Danish law, the statutory complaint period is 24 months. If a product is defective and you notify us in time, you are generally entitled first to have it repaired or replaced. If that is not possible or does not happen within a reasonable time, you may, depending on the circumstances, be entitled to a refund or price reduction.

A defect may include a manufacturing or material fault or incorrect information about the product. Normal wear and tear or damage caused by you is not considered a defect. If you discover a defect, notify us within a reasonable time. We recommend contacting us as soon as possible, particularly in the case of damage during delivery.

A complaint made within two months after discovering the defect is always considered to have been made within a reasonable time. If the complaint is justified, we reimburse your reasonable and necessary shipping costs.

Please describe the problem in as much detail as possible. Always package the product securely and obtain proof of shipment. Keep the shipping receipt, including the shipping cost, and any tracking number.

COMPLAINT OPTIONS

If we cannot resolve a complaint together, eligible consumers may submit it to the Danish consumer complaints system through the Complaint Portal of the Danish Appeals Boards Authority (Naevnenes Hus).

Naevnenes Hus
Toldboden 2
8800 Viborg
Denmark
Complaint Portal information

CONTACT DETAILS

Bark Skincare ApS
Hveensgade 4
8000 Aarhus C
Denmark
Company registration no. (CVR): 41277262
Email: info@barkdna.com